Support for families

This page will continue to be added to as we know more about the support available during these ever changing times.

Support for families

WSA transition toolkit and supporting resources

EPSS resources- Back to school following Covid-19

Information about supporting families with food during Covid-19

Norfolk Schools – information and advice for partners during Covid-19

Information for Norwich residents on LUMI and coronavirus help and guidance

Links to activities for children and families

Educational resources for learning at home from Early Years to Post 16 – recommended by Norfolk County Council

Hungry Little Minds – Activities for 0-5s

Online Family Learning Fun & Free courses for children up to age 12

Free online books from your local library Anyone having difficulty downloading ebooks can email us at for help. You can find lots more recommended ebooks for children in our online catalogue.

Story times continue online on the Norfolk Libraries Facebook page and can be watched at 12pm on Mondays and Wednesday and 4.30pm on Fridays. Weekly Bounce and Rhyme continues at 10am on Tuesday mornings. You can catch up sessions you’ve missed on our Facebook page or on Youtube. Every Wednesday at 4.30pm you can join our online Brick-builders club to be set a new building challenge and share your creations. Brick-builders club can be found on our Facebook page you can also catch the previous challenges on YouTube.

Lego-based animations, videos and downloadable activities to support problem solving, language and communication

Free education links for children: Twinkl BBC bitesize
Exercise games and indoor activities for kids: 25 indoor activities 15 ways to keep active indoors Crafting ideas 5 minute fun

Support for young people

A summary of services to support with Mental Health during Covid-19

UEA are offering a free new online course: Anxiety in children and young people during covid-19 (for teachers, supporters, guardians and parents of children affected by covid-19)

YoungMinds Instagram channel – Our empowering, reassuring, practical and relatable content helps young people feel less alone, and equips them with practical things they can do to look out for themselves and their friends.  

YoungMinds Crisis Text Line – Text YM to 85258

Apps for mental health

Free, safe and anonymous wellbeing support from Kooth

Cup-O-T Wellness and Therapy Services for 16+ via facebook

Parents Helpline – if parents are worried about the impact of the coronavirus on their child’s mental health – 0808 802 5544 or email or find out more info online here

24/7 helpline offering immediate advice, support and signposting for people of any age with mental health difficulties. Helpline: 0808 196 3494

Norfolk Community College are continuing to assist people who would like training or employability support. Contact: or follow social media accounts.

Wellbeing support – free virtual social events from the wellbeing service –, email –

If you need more support:

Currently Early Help Hubs are still being manned. Contact your local hub on:
South : 01508 533701 email earlyhelphubsouth@S-NORFOLK.GOV.UK / City : 01603 212121 email

Local charities are continuing to work together to ensure that people can access quality information, advice, and specialist legal help. Below is a summary of the current service provision from support organisations in Norwich. These are of course subject to change.

A summary of local support organisations – for families and professionals

CharityTelephoneEmail/Web Chat/Referral System
Age UK NorwichAdvice line remains open: 01603 496333.  Referral System currently open.
Age UK NorfolkAdvice line remains open: 0300 500 1217. Money Matters service will contacting each client to check needs.Referral System currently open.
ShelterAdvice line remains open: 03445151860.Referral System currently open.
Equal LivesTelephone line remains open: 01508491210Referral System currently open.
MAPTelephone line remains open: 01603 766994Referral System currently open.
Norfolk Community Law ServiceTelephone line remains open and advice will be provided via telephone when possible: 01603 496623Referral System currently open.
Norfolk Citizens AdviceTelephone line remains open: 03444111444Referral System currently open. and click ‘email advice’. Webchat available.
Dawn’s New HorizonTel: 0844 884 3140Supporting victims of domestic abuse – food parcels to help people suffering from domestic abuse and families who have fled abuse.
Home Start01603 977040Fully responsive remote service to support referred families – telephone advice and support, signposting and referring to essential services. We are currently accepting new referrals – or complete referral form online –
Nelson’s Journey 01603 431788If you need guidance on how to provide bereavement support for a child(ren) please call our Support Line, email us at, or refer on our website –
Carers Matter Norfolk0800 083 1148Free 7-days a week advice line, 1:1 support, counselling, education and training and carers voice.
Take Our Hand Bereavement SupportBereavement support to young people aged 16-24 living in Norfolk. Email, or visit
Active At Home0344 800 8020If you would like support over the phone to exercise at home, call and ask for a free call back from Active Norfolk for tailored 1:1 guidance to exercise safely at home
Victim Support0300 303 3706 / 0808 168 9111Online services include Live Chat, a 24/7 online support service – available to all. Visit
Pitt StopSpecialist support for clients feeling suicidal or suffering with their mental health with 3 x weekly online sessions. Contact / 07584 253441