This page will continue to be added to as we know more about the support available during these ever changing times.
Support for families
WSA transition toolkit and supporting resources
EPSS resources- Back to school following Covid-19
Information about supporting families with food during Covid-19
Norfolk Schools – information and advice for partners during Covid-19
Information for Norwich residents on LUMI and coronavirus help and guidance
Links to activities for children and families
Hungry Little Minds – Activities for 0-5s
Online Family Learning Fun & Free courses for children up to age 12
Free online books from your local library Anyone having difficulty downloading ebooks can email us at libraries.iconnect@norfolk.gov.uk for help. You can find lots more recommended ebooks for children in our online catalogue.
Story times continue online on the Norfolk Libraries Facebook page and can be watched at 12pm on Mondays and Wednesday and 4.30pm on Fridays. Weekly Bounce and Rhyme continues at 10am on Tuesday mornings. You can catch up sessions you’ve missed on our Facebook page or on Youtube. Every Wednesday at 4.30pm you can join our online Brick-builders club to be set a new building challenge and share your creations. Brick-builders club can be found on our Facebook page you can also catch the previous challenges on YouTube.
Free education links for children: Twinkl BBC bitesize
Exercise games and indoor activities for kids: 25 indoor activities 15 ways to keep active indoors Crafting ideas 5 minute fun
Support for young people
A summary of services to support with Mental Health during Covid-19
UEA are offering a free new online course: Anxiety in children and young people during covid-19 (for teachers, supporters, guardians and parents of children affected by covid-19)
YoungMinds Instagram channel – Our empowering, reassuring, practical and relatable content helps young people feel less alone, and equips them with practical things they can do to look out for themselves and their friends.
YoungMinds Crisis Text Line – Text YM to 85258
Free, safe and anonymous wellbeing support from Kooth
Cup-O-T Wellness and Therapy Services for 16+ via facebook
Parents Helpline – if parents are worried about the impact of the coronavirus on their child’s mental health – 0808 802 5544 or email or find out more info online here
24/7 helpline offering immediate advice, support and signposting for people of any age with mental health difficulties. Helpline: 0808 196 3494
Norfolk Community College are continuing to assist people who would like training or employability support. Contact: info@norfolkcommunitycollege.co.uk or follow social media accounts.
Wellbeing support – free virtual social events from the wellbeing service – http://www.wellbeingnands.co.uk, email – socialsandvolunteering@wellbeingandw.co.uk
If you need more support:
Currently Early Help Hubs are still being manned. Contact your local hub on:
South : 01508 533701 email earlyhelphubsouth@S-NORFOLK.GOV.UK / City : 01603 212121 email nehh@norwich.gov.uk
Local charities are continuing to work together to ensure that people can access quality information, advice, and specialist legal help. Below is a summary of the current service provision from support organisations in Norwich. These are of course subject to change.
A summary of local support organisations – for families and professionals
| Charity | Telephone | Email/Web Chat/Referral System |
| Age UK Norwich | Advice line remains open: 01603 496333. | Referral System currently open. enquiries@ageuknorwich.org.uk |
| Age UK Norfolk | Advice line remains open: 0300 500 1217. Money Matters service will contacting each client to check needs. | Referral System currently open. advice@ageuknorfolk.org.uk |
| Shelter | Advice line remains open: 03445151860. | Referral System currently open. norfolk@shelter.org.uk |
| Equal Lives | Telephone line remains open: 01508491210 | Referral System currently open. info@equallives.org.uk |
| MAP | Telephone line remains open: 01603 766994 | Referral System currently open. info@map.uk.net |
| Norfolk Community Law Service | Telephone line remains open and advice will be provided via telephone when possible: 01603 496623 | Referral System currently open. info@ncls.co.uk |
| Norfolk Citizens Advice | Telephone line remains open: 03444111444 | Referral System currently open. www.ncab.org.uk and click ‘email advice’. Webchat available. |
| Dawn’s New Horizon | Tel: 0844 884 3140 | Supporting victims of domestic abuse – food parcels to help people suffering from domestic abuse and families who have fled abuse. Email: dawnsnewhorizon@yahoo.com |
| Home Start | 01603 977040 | Fully responsive remote service to support referred families – telephone advice and support, signposting and referring to essential services. We are currently accepting new referrals – admin@homestartnorfolk.org or complete referral form online – http://www.homestartnorfolk.org |
| Nelson’s Journey | 01603 431788 | If you need guidance on how to provide bereavement support for a child(ren) please call our Support Line, email us at enquiries@nelsonjourney.org.uk, or refer on our website – http://www.nelsonsjourney.org.uk |
| Carers Matter Norfolk | 0800 083 1148 | Free 7-days a week advice line, 1:1 support, counselling, education and training and carers voice. |
| Take Our Hand Bereavement Support | Bereavement support to young people aged 16-24 living in Norfolk. Email, info@takeourhand.org.uk or visit http://www.takeourhand.org.uk | |
| Active At Home | 0344 800 8020 | If you would like support over the phone to exercise at home, call and ask for a free call back from Active Norfolk for tailored 1:1 guidance to exercise safely at home |
| Victim Support | 0300 303 3706 / 0808 168 9111 | Online services include Live Chat, a 24/7 online support service – available to all. Visit http://www.victimsupport.org.uk/live-chat |
| Pitt Stop | Specialist support for clients feeling suicidal or suffering with their mental health with 3 x weekly online sessions. Contact andy.andywood@gmail.com / 07584 253441 |
